Help Center

Help Center

Absolutely, simply add all the items you want to order from our website to your shopping cart and click on your cart to check out. If you need any assistance with this please contact us or open up a live chat on the bottom right hand corner of this page. Free Shipping is available for ALL orders!

As soon as you place your order, we get working on it right away (so you can enjoy it sooner). That means we are unable to make any changes or modifications to an order after it has been placed and confirmed.

We accept all major credit cards including MasterCard, Visa, and American Express. 



When you place an order, you will receive an email confirmation that your order has been received as well as a further email with the tracking information you need to be able to see where your delivery is. 



Your 100% satisfaction is important to us. We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email hello@oliasabun.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • The Olia Sabun quality control team will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

You can feel safe shopping with us. We use private payment methods that don't show us any payment information, and we will never sell or give your contact information to any third party companies. Any information you give to us stays with us. If you wish to unsubscribe from our newsletter, we will remove all contact information that we have from you.

If you’re concerned about the safety of our actual products, rest assured that we don't use any ingredients that are considered unsafe by today's standards. However, skin sensitivities can happen to anyone, and anything can cause it, even natural ingredients.